* {
            margin: 0;
            padding: 0;
            box-sizing: border-box;
        }

        body {
            font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
            line-height: 1.6;
            background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
            min-height: 100vh;
        }

        .container {
            max-width: 1200px;
            margin: 0 auto;
            padding: 20px;
        }

        .header {
            background: white;
            padding: 20px;
            border-radius: 10px;
            box-shadow: 0 4px 6px rgba(0, 0, 0, 0.1);
            margin-bottom: 30px;
            text-align: center;
            align-items: center;
        }

        .header h1 {
            color: #2c3e50;
            margin-bottom: 10px;
        }

        .status-bar {
            background: #e8f4fd;
            padding: 15px;
            border-radius: 8px;
            margin-bottom: 20px;
            border-left: 4px solid #3498db;
        }

        .dashboard {
            display: grid;
            grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));
            gap: 20px;
            margin-bottom: 30px;
        }

        .card {
            background: white;
            padding: 25px;
            border-radius: 10px;
            box-shadow: 0 4px 6px rgba(0, 0, 0, 0.1);
            transition: transform 0.3s ease;
        }

        .card:hover {
            transform: translateY(-5px);
        }

        .card h3 {
            color: #2c3e50;
            margin-bottom: 15px;
            display: flex;
            align-items: center;
            gap: 10px;
        }

        .btn {
            display: inline-block;
            padding: 12px 24px;
            background: #3498db;
            color: white;
            text-decoration: none;
            border-radius: 5px;
            border: none;
            cursor: pointer;
            transition: background 0.3s ease;
            font-size: 16px;
        }

        .btn:hover {
            background: #2980b9;
        }

        .btn-success {
            background: #27ae60;
        }

        .btn-success:hover {
            background: #219a52;
        }

        .complaint-form {
            background: white;
            padding: 30px;
            border-radius: 10px;
            box-shadow: 0 4px 6px rgba(0, 0, 0, 0.1);
        }

        .form-group {
            margin-bottom: 20px;
        }

        .form-group label {
            display: block;
            margin-bottom: 5px;
            font-weight: 600;
            color: #2c3e50;
        }

        .form-control {
            width: 100%;
            padding: 12px;
            border: 2px solid #e0e0e0;
            border-radius: 5px;
            font-size: 16px;
            transition: border-color 0.3s ease;
        }

        .form-control:focus {
            outline: none;
            border-color: #3498db;
        }

        textarea.form-control {
            min-height: 120px;
            resize: vertical;
        }

        .progress-tracker {
            background: white;
            padding: 25px;
            border-radius: 10px;
            box-shadow: 0 4px 6px rgba(0, 0, 0, 0.1);
            margin-top: 30px;
        }

        .progress-steps {
            display: flex;
            justify-content: space-between;
            position: relative;
            margin: 40px 0;
        }

        .progress-steps::before {
            content: '';
            position: absolute;
            top: 20px;
            left: 0;
            right: 0;
            height: 3px;
            background: #e0e0e0;
            z-index: 1;
        }

        .progress-bar {
            position: absolute;
            top: 20px;
            left: 0;
            height: 3px;
            background: #27ae60;
            z-index: 2;
            transition: width 0.3s ease;
        }

        .step {
            text-align: center;
            position: relative;
            z-index: 3;
        }

        .step-icon {
            width: 40px;
            height: 40px;
            background: #e0e0e0;
            border-radius: 50%;
            display: flex;
            align-items: center;
            justify-content: center;
            margin: 0 auto 10px;
            font-weight: bold;
            color: white;
        }

        .step.active .step-icon {
            background: #27ae60;
        }

        .step.completed .step-icon {
            background: #27ae60;
        }

        .hidden {
            display: none;
        }

        .alert {
            padding: 15px;
            border-radius: 5px;
            margin-bottom: 20px;
        }

        .alert-success {
            background: #d4edda;
            color: #155724;
            border: 1px solid #c3e6cb;
        }

        .alert-error {
            background: #f8d7da;
            color: #721c24;
            border: 1px solid #f5c6cb;
        }

        /* Hierarchy-specific styles */
        .hierarchy-info {
            background: #e8f4fd;
            padding: 15px;
            border-radius: 8px;
            margin: 15px 0;
            border-left: 4px solid #3498db;
        }
        
        .hierarchy-steps {
            display: flex;
            justify-content: space-between;
            margin: 20px 0;
            position: relative;
        }
        
        .hierarchy-step {
            text-align: center;
            flex: 1;
            position: relative;
            z-index: 2;
        }
        
        .step-icon {
            width: 50px;
            height: 50px;
            background: #3498db;
            color: white;
            border-radius: 50%;
            display: flex;
            align-items: center;
            justify-content: center;
            margin: 0 auto 10px;
            font-weight: bold;
        }
        
        .step-label {
            font-size: 12px;
            color: #2c3e50;
            font-weight: 600;
        }
        
        .step-days {
            font-size: 11px;
            color: #7f8c8d;
        }
        
        .hierarchy-connector {
            position: absolute;
            top: 25px;
            left: 0;
            right: 0;
            height: 2px;
            background: #bdc3c7;
            z-index: 1;
        }

        .office-grid {
            display: grid;
            grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));
            gap: 20px;
            margin-top: 20px;
        }

        .office-card {
            background: #f8f9fa;
            padding: 20px;
            border-radius: 8px;
            border-left: 4px solid #3498db;
        }

        @media (max-width: 768px) {
            .dashboard {
                grid-template-columns: 1fr;
            }
            
            .progress-steps {
                flex-direction: column;
                gap: 30px;
            }
            
            .progress-steps::before {
                display: none;
            }

            .hierarchy-steps {
                flex-direction: column;
                gap: 20px;
            }
            
            .hierarchy-connector {
                display: none;
            }
            /*
            .modal {
                max-width: 95%;
            }
            
            .modal-header, .modal-body, .modal-footer {
                padding: 15px 20px;
            }
            
            .modal-title {
                font-size: 20px;
            }
            */
            
        }
        /*
        .modal-overlay {
            position: fixed;
            top: 0;
            left: 0;
            right: 0;
            bottom: 0;
            background-color: rgba(0, 0, 0, 0.6);
            display: flex;
            align-items: center;
            justify-content: center;
            z-index: 1000;
            opacity: 0;
            visibility: hidden;
            transition: all 0.3s ease;
            padding: 20px;
        }

                .modal-overlay.active {
            opacity: 1;
            visibility: visible;
        }
        
        .modal {
            background-color: white;
            border-radius: 8px;
            box-shadow: 0 10px 30px rgba(0, 0, 0, 0.2);
            width: 100%;
            max-width: 600px;
            max-height: 90vh;
            overflow-y: auto;
            transform: translateY(20px);
            transition: transform 0.3s ease;
            -ms-overflow-style: none;  /* IE and Edge */
          /*  scrollbar-width: none;  /* Firefox */
          /*
        }
        .modal::-webkit-scrollbar {
            display: none;
        }


                .modal-overlay.active .modal {
            transform: translateY(0);
        }
        
        .modal-header {
            padding: 20px 25px;
            border-bottom: 1px solid #eee;
            display: flex;
            justify-content: space-between;
            align-items: center;
        }
        
        .modal-title {
            font-size: 22px;
            font-weight: 600;
            color: #2c3e50;
            margin: 0;
        }

                .close-btn {
            background: none;
            border: none;
            font-size: 24px;
            cursor: pointer;
            color: #95a5a6;
            transition: color 0.2s;
            width: 30px;
            height: 30px;
            display: flex;
            align-items: center;
            justify-content: center;
            border-radius: 50%;
        }
        
        .close-btn:hover {
            color: #e74c3c;
            background-color: #f9f9f9;
        }


                .modal-body {
            padding: 25px;
        }
        
        .modal-footer {
            padding: 15px 25px;
            border-top: 1px solid #eee;
            display: flex;
            justify-content: flex-end;
            gap: 10px;
        }
            */

        /* Modal Styles */
        /*
        .modal-overlay {
            position: fixed;
            top: 0;
            left: 0;
            width: 100%;
            height: 100%;
            background: rgba(0, 0, 0, 0.6);
            display: flex;
            align-items: center;
            justify-content: center;
            z-index: 1000;
            opacity: 0;
            visibility: hidden;
            transition: all 0.3s ease;
        }
        
        .modal-overlay.active {
            opacity: 1;
            visibility: visible;
        }
        
        .modal {
            background: white;
            border-radius: 10px;
            box-shadow: 0 10px 30px rgba(0, 0, 0, 0.2);
            transform: translateY(-50px);
            opacity: 0;
            transition: all 0.4s ease;
            overflow: hidden;
            max-height: 90vh;
            overflow-y: auto;
        }
        
        .modal-overlay.active .modal {
            transform: translateY(0);
            opacity: 1;
        }
        */
        /* Modal Sizes */
        /*
        .modal.small {
            width: 90%;
            max-width: 400px;
        }
        
        .modal.medium {
            width: 90%;
            max-width: 600px;
        }
        
        .modal.large {
            width: 90%;
            max-width: 900px;
        }
        
        .modal-header {
            background: #3498db;
            color: white;
            padding: 20px;
            position: relative;
        }
        
        .modal.small .modal-header {
            background: #2ecc71;
        }
        
        .modal.medium .modal-header {
            background: #3498db;
        }
        
        .modal.large .modal-header {
            background: #9b59b6;
        }
        
        .modal-header h2 {
            font-weight: 500;
            font-size: 1.5rem;
        }
        
        .close-btn {
            position: absolute;
            top: 15px;
            right: 20px;
            background: none;
            border: none;
            color: white;
            font-size: 1.5rem;
            cursor: pointer;
            transition: transform 0.2s ease;
        }
        
        .close-btn:hover {
            transform: scale(1.2);
        }
        
        .modal-body {
            padding: 30px;
            text-align: left;
        }
        
        .modal.small .modal-body {
            padding: 20px;
        }
        
        .modal-body p {
            margin-bottom: 20px;
            color: #555;
        }
        
        .modal-footer {
            padding: 15px 30px;
            background: #f8f9fa;
            display: flex;
            justify-content: flex-end;
            gap: 10px;
        }
        
        .modal.small .modal-footer {
            padding: 12px 20px;
        }
        
        .modal-btn {
            padding: 8px 20px;
            border: none;
            border-radius: 4px;
            cursor: pointer;
            font-size: 0.9rem;
            transition: all 0.2s ease;
        }
        
        .modal-btn.cancel {
            background: #e0e0e0;
            color: #333;
        }
        
        .modal-btn.cancel:hover {
            background: #d0d0d0;
        }
        
        .modal-btn.confirm {
            background: #2ecc71;
            color: white;
        }
        
        .modal-btn.confirm:hover {
            background: #27ae60;
        }
    */